The Library.

Loyalty and subscription offers are a great framework as long the dangers are understood.

Frameworks can seem boring. “Oh no,” we say “not another road map”. This may be the case but frameworks are also reassuring.

If you could ask for just one characteristic that would enable you to earn loads of money, what would it be?

Meetings take up more time in businesses than any other activity. And very often they fail to achieve anything.

I was reminded of this framework and its inappropriateness as I have been reading about Kravis and Roberts who are stepping down from KKR

Innovation therefore is critical to our businesses and yet we clearly aren’t good at it.